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HELPLINE SERVICES ARE TEMPORARILY SUSPENDED. If you require assistance, contact us via chat, email at, or call 315.443.4083 and a Libraries staff member will assist you.

The Bird Library Helpline is a phone service for library patrons who need assistance of any kind. Call or text from anywhere in the building and a staff member will come to you.

Examples of Helpline services include but are not limited to:

  • Finding a book on the shelf
  • Assisting with printers
  • Quieting noise in designated quiet spaces
  • Assistance for people with disabilities
  • And more!

The Helpline service is offered during the same hours as the service desks on the 1st floor of Bird Library.