About

The Information & Technology Services (LITS) department provides support, development, and training for a variety of systems, technology, and applications used across the SU Libraries.

LITS services include Training, Digital Production, Desktop and Systems Support, Integrated Library System Management (ILSM), and Application Development.

Services

• Technology in the Libraries
• Internal Scanning Request
• Library Technology Training Site

Library Staff Support

Business Hours Issues

Ways to report

• Contact your department Technical Associate
• Call 315.443.4300
• Email lisd@syr.edu

Please provide the following information

• System or application experiencing the issue
• Description of issue and any error messages received
• Impact of issue

After Hours Issues

• Access & Resource Sharing, Bird Library’s 1st Floor Circulation Desk (315.443.5727), is the central contact point for weekend and after hours (8:30 a.m. - 5:00 p.m.) emergency support.
• If Bird Library's 1st Floor Circulation Desk is closed, contact Library ITS for emergency network or system issues directly at 315.443.9781.
• For all non-emergency problems, please follow the procedures for Business Hours Issues above.