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Troubleshooting Off-Campus Access to Library Resources

If you have been unsuccessful connecting to library resources, please review our following troubleshooting suggestions.

Step 1

Verify that you are a currently enrolled SU student, faculty, or staff member

Call the Bird Library Circulation Desk at 315-443-5727 to verify your status.

Step 2

When prompted to log in, enter:

  • Enter your NetID and Password. For users who are affiliated with the Libraries and cannot obtain a NetID enter your 10 digit SU I.D. number (without spaces) as the NetID and enter your last name (all lowercase) as the password.
  • Please note: If you are a Jr., Sr., II, III, IV, etc. or have a hyphenated last name and you  are having trouble authenticating, please fill out the help request form below or call the Bird Library Circulation Desk at 315-443-5727 to verify how your last name appears in our database.

Step 3

Set your browser to accept cookies

  • Firefox: Click on TOOLS > OPTIONS > PRIVACY > Change History to "Use custom settings for history" > Adjust cookie settings
  • Internet Explorer: Click on TOOLS > INTERNET OPTIONS> PRIVACY > Use the slide bar to allow cookies
  • Safari: Click on SETTINGS > PREFERENCES > PRIVACY >  Adjust cookie settings
  • Chrome: Click on WRENCH ICON > SETTINGS > SHOW ADVANCED SETTINGS (if not shown) > PRIVACY > CONTENT SETTINGS > Adjust cookie settings

Step 4

Be sure Javascript is turned on (browser default)

Javascript needs to be enabled for the proxy service to work.

  • Firefox: Click on TOOLS > OPTIONS > CONTENT (Click on icon) > Select ENABLE JAVASCRIPT
  • Internet Explorer: Click on TOOLS > INTERNET OPTIONS > SECURITY > CUSTOM LEVEL > Scroll down to SCRIPTING > Select ENABLE for all
  • Safari: Click on SETTINGS > PREFERENCES > SECURITY > Select ENABLE JAVASCRIPT
  • Chrome: Click on WRENCH ICON > SETTINGS > SHOW ADVANCED SETTINGS (if not shown) > PRIVACY > CONTENT SETTINGS > Select ALLOW ALL SITES TO RUN JAVASCRIPT

Step 5

Ask Us For Help

Contact library staff for assistance.

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