Troubleshooting Step 1
Verify that you are a currently enrolled SU student, faculty, or staff member
Call the E.S. Bird Library Circulation Desk at 315.443.5727 to verify your status.
SUNY-ESF users should contact 470-6711 or http://www.esf.edu/moonlib/services/refform.htm for questions.
Step 2
When prompted to log in, enter:
- Enter your NetID and Password. For users who are affiliated with the library and cannot obtain a NetID enter your 10 digit SUID number (without spaces) as the NetID and enter your last name (all lowercase) as the password.
- Please note: If you are a Jr., Sr., II, III, IV, etc. or have a hyphenated last name and you are having trouble authenticating, please fill out the help request form below or call the E.S. Bird Library Circulation Desk at 315.443.5727 to verify how your last name appears in our database.
Step 3
Set your browser to accept cookies
- Firefox: Click on TOOLS > OPTIONS > PRIVACY (click on icon). Select ACCEPT COOKIES FROM SITES.
- Internet Explorer 6.x: Click on TOOLS > INTERNET OPTIONS> PRIVACY. Set the privacy slider to Medium or lower. Select ADVANCED for additional cookie control.
- Internet Explorer 5.x: Click on TOOLS > INTERNET OPTIONS> SECURITY, Select the INTERNET icon and then CUSTOM LEVEL. Under COOKIES, select ENABLE.
Step 4
Be sure your javascript is turned on (browser default).
Javascript needs to be enabled for the proxy service to work.
- Firefox: Click on TOOLS> OPTIONS> CONTENT (Click on icon)> Select ENABLE JAVASCRIPT.
- Internet Explorer: Click on TOOLS> INTERNET OPTIONS> SECURITY> CUSTOM LEVEL. Under SCRIPTING, select ENABLE for all.
Step 5
Ask Us Help
click 
to contact Library staff via Instant Messenger or email, or to access telephone numbers and in-person access options.
