EZproxy Help Request Form

Name *

SUID # *

10 digits, no dashes or spaces

E-mail*

Please include your e-mail address. We cannot respond to your help request without it.

Affiliation

Please select Undergraduate Graduate ISDP Faculty Staff Project Advance     * Policy on Access to Licensed Web Resources

Your answers to the following questions will greatly
assist us in troubleshooting your proxy problem.

Have you followed the Instructions for Remote Access to Electronic Resources?
Yes No

Please provide the URL (i.e., web address) of the page you were on when the problem occurred, the name of the resource you were trying to access and the date/time of access.

e.g.,
http://library.syr.edu/cgi-bin/Xdatabases.cgi?sort_a=Name&title=Databases:+General&Subjects=\|+General+\

b.) Resource name:

e.g., WorldCat (database), Habitat International (e-journal)

c.) Date:

d.) Time:

e.) Please include any error message you received.

f.) Were you attempting to access electronic course reserves? Yes No

If yes, please include instructor name and reserve item title:

Instructor:

Reserve item:

g.) Please include your phone number if you are interested in troubleshooting via phone.
Phone number:

Thank you for completing this form. We will make every effort to respond to your help request within 24-36 hours. This account is monitored Monday - Friday.