Frequently Asked Questions (FAQs)

Contracts with our database vendors require us to restrict access to faculty, staff, and currently enrolled students of Syracuse University. When on campus (i.e., within the SU computing network), connections to subscription resources are automatic.

Off campus access requires login through a proxy server. By using EZproxy, your browser becomes part of the Syracuse University network, regardless of your location. When you attempt to access a library resource, you will be prompted to log in with your NetID and Password.  Syracuse University affiliated users can obtain a NetID online at http://its.syr.edu/netid.

For users who are affiliated with the library and cannot obtain a NetID enter your 10 digit SUID number (without spaces) as the NetID and enter your last name (all lowercase) as the password. This information is matched against the library patron database and those in authorized patron groups will be connected.

Please see our Policy on Access to Licensed Web Resources for more information regarding licensing restrictions.

You need to choose a method for remote access if:

• you are connecting to the library from off-campus.
• you are connecting on-campus but are using an Internet Service Provider (ISP) to connect to the web (e.g., AOL).

EZproxy - is browser independent, i.e., any browser should work with EZproxy. However, if you are having problems that are not related to login information, please try a different browser.

If you have difficulty accessing Library resources remotely, you may:

• review the Troubleshooting Proxy Services page.
• submit a Proxy Help Request (The help account is monitored Monday - Friday.).
• call E.S. Bird Library Circulation Desk 315.443.5727.
• Click to contact Library staff via Instant Messenger or email, or to access telephone numbers and in-person access options.

Note that this is for SU faculty, students and staff only. SUNY-ESF users should contact 470-6711 or http://www.esf.edu/moonlib/services/refform.htm for questions.