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Email Reference Service

For assistance completing this form, please email

Frequently Asked Questions

What is email reference?

The Syracuse University Libraries offer reference service by email. This service is intended to answer questions typically asked at the reference desk using the convenience of email.

Who can use email reference?

The Syracuse University Libraries email reference service is available to current Syracuse University students, faculty and staff and those who have questions about Syracuse University or the unique collections of Syracuse University Libraries. Unaffiliated users who are not requesting information about Syracuse University are welcome to use our Alternate Resources.

Response time

Our mailbox is checked at least once per day (Monday-Friday). General information questions are usually answered within 24 hours: specific questions may be referred to appropriate subject librarian and may add a slight delay in response. You will be notified of a referral. If you need immediate assistance you may call the reference desk at 315-443-4083 or visit us in person.

Alternate resources

You may want to check one or more of the following:

Quick Reference Resources

Contains academic quality, Librarian-selected links to free reference material on the Web, including dictionaries, encyclopedias, directories, college / career resources, and quick factual sources.

Resources Arranged by Subject

This page is intended to provide subject-oriented information that is useful and relevant to Syracuse University students, faculty, and staff. These resources have been selected by a Subject Librarian.

Internet Public Library Ready Reference Collection

The IPL Ready Reference Collection is a collection of Internet resources gathered together with the needs of the Internet community in mind. It is not intended to be a comprehensive hotlist to all sites on every subject, but rather an annotated collection, chosen to help answer specific questions quickly and efficiently.

Other department-specific websites

Music and Video
Maps/Government Information
Carnegie Library
Special Collections Research Center

Other department-specific email reference

Carnegie Library
Special Collections Research Center
University Archives

Requests are processed by

Learning Commons Syracuse University Libraries
Phone: 315-443-4083

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